Every item we sell is backed by our 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange your item within 30 days of purchase.
All items require a Return Authorization Number, which can be provided by contacting our Customer Service department. To be eligible for return, items cannot be installed and must be in new condition, the item must be complete of all its components, and it must be in the original packaging. Damage caused by improper installation or abuse is not covered.
RMA number is valid for 30 days from date of issuance. Your return package must be shipped to our facility by the expiration date listed.
Some returns are subject to a restocking fee for non-warranty or Performance Plus Carts errors that are returned over 30- days from purchase date. Items that are discontinued or no longer available are not eligible for return. Items returned without an RMA Number are subject to refusal or restocking fee. Freight collect or COD returns will be refused.
Please allow up to 30 days for electrical & electronic items to be credited or exchanged. If an electric or electronic product is tested and deemed to not be defective, the part may be returned to the customer with no credit given.
Special Order and Made to Order items may only be returned in the case of a manufacturer's defect. For assistance and warranty information, please contact our Customer Service Team.
Performance Plus Carts is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
How To Return An Item
To request an RMA number, please use the Contact Form.
Securely pack the items to be returned, and clearly write the Return Authorization Number on the outside of the box. Parcels without an RMA number may be refused.
Please ship the item back to the address provided by the Customer Service Representative. If you are returning an item due to shipping damage, a manufacturer's defect, or the item received is not what was ordered, a pre-paid shipping label will be provided. Unless returning with a pre-paid label, and for your protection, please use a shipping service that can be tracked such as registered USPS, Fedex or UPS. We cannot guarantee refunds for items sent via non-trackable means. We are unable to accept COD or freight-collect shipments.
Once we have received and inspected your item, your refund will be processed for all eligible returned items. Returned items must not have been installed and should be in their original packaging with all kit components. We strive to process all returns within 5 business days; however, during exceptionally busy periods, this timeframe may increase slightly. Please allow for up to 14 business days for your return to be processed, and up to 30 days for electrical and electronic items.